Audience Response System Specialists  & ARS Software Development Services

We do not accept returns nor do we issue refunds on any purchases. In the rare event that you receive defective hardware it will be replaced under the terms of the manufacturer’s warranty.

Full working versions of our software are available from our ‘downloads’ page so that you have every opportunity to evaluate the product prior to purchase. Additionally, we offer demonstration kits for most hardware products that we sell.

We encourage you to "try before you buy" and to ask questions so that you make the best possible purchase decisions. 

Upon placement of a rental order, you will receive an email acknowledgement that the order has been received. This however, does not mean that your order is accepted. Provided that equipment and manpower are available, the project status will be upgraded from Pending to Active. Project activation represents our acceptance of your order.

Shortly after activation you will receive a deposit invoice, which is due upon receipt. Payment of this invoice reserves the resources required for fulfillment of your order. If we do not receive payment within a reasonable timeframe, your project will be placed on hold.

Should you cancel the order anytime prior to making your deposit payment, the cancellation fee will be $250.00 plus any expenses that we might have incurred.

Once we receive your deposit payment, we will move forward with project tasks and any travel arrangements required. Should you then cancel the order, payment is due in full.

At ComTec’s discretion, payments received may be applied as partial credits toward future business.

Summary of Policy

  - Once an order is activated, the minimum cancellation fee is $250.00

  - Once your deposit payment is received, the order is billable in full.
 

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